My Account

Why should I create an account?

A account makes shopping at our site much easier, allowing you to:

  • Check the status of your current order and keep track of previous orders;
  • Store your shipping and payment information to make checking out a snap;
  • Ask a question or write a review about a product;
  • have more chances to earn many points to redeem for discounts or free gifts;
  • Add an item to "My Wish List" so that you can come back later to purchase it.

What should I do if I forgot my password?

If you've forgotten your password, click on "Forgot Password", enter your email address, then check your Email Inbox and click link to set a new password.
Note: Do not give your account information to anyone. will not take any responsibilities for suspicious accounts by selling on other's behalf.

What's My Wallet?

You can recharge, check balance in "My Wallet". My Wallet is a fast & safe payment tool. If you will need to use it to pay for your order, you should recharge your Wallet first.
Note: Please keep your account and password safe!

How can I get coupons?

Coupons from our website can be listed into two types: cash coupon and discount coupon. You can redeem the coupon to reduce the total amount of price. coupons are usually included in kenshoesstore promotions or rewards for register and so on. You can use it directly with your orders. Usually there are expiration dates or effective amount/category for coupons.
Note: Coupon is NON-transferable, NON-refundable and is NOT redeemable for cash. When making a purchase online at, you may redeem only one coupon per order, and the coupon cannot be used with the discount item(s).

How can I use coupon?

Step1: On payment page you will find the place to enter the coupon or choose from your coupons.

Step2: Enter your coupon code or choose one and Click "Apply" button. The estimated Total will change to the price after using the coupon automatically.

Step3: Continue your payment, there will be some tips to guide you what to do next.

Coupon cannot be combined. If you have problems using your coupons, please contact us.

How can I gain more Points? points are rewarded for purchase and other promotional campaigns.

1. For purchase reward, points are issued to any purchased order, shipping fee excluded, at the rate of 1 dollar to 1 point and only integral amount is accounted. -For example, an order of $109.98, $89.99 for items and $19.99 for EMS shipping, you will get 89 points for the purchase.
2. Join our Campaign, please note that if you join our website campaigns, you will have a chance to earn points. Points vary per campaign.

How do I update my shipping address?

To change or update your shipping address:

1. Sign into your account and click on My Profile.
2. Click manage your shipping address.
3. Edit or add a shipping address.

You can also change, update, or add a new shipping address at checkout.

How do I write a review?

Writing a review is easy to do, it helps other customers know more about our products. You can go directly to the product page to write your review.
Remember: It's best to be detailed and specific. What would you have wanted to know before you purchased the product? Aim for clear and concise language. We try to check and post product reviews within 24 hours of their submission.

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